Politique d’expédition

SHIPPING POLICY

We process orders within 3-5 business days but more often than not, we ship the following business day. Deliveries are made within 5-7 business days from receiving a shipping notification email with tracking. Please make sure to check your spam folder. Delivery times are estimates and do not include unanticipated delays (customs and/or postal issues, the holiday season and inclement weather). Please add 1 - 3 business days to our shipping estimates for rural addresses. If you have any questions regarding the status of your delivery, you may check the status on here or do not hesitate to send us an email at hello@melaninfleecetights.com. Our customer support team is always here to help! 

It is the responsibility of the customer to ensure that the address and other shipping information is entered correctly. Melanin Fleece Tights will not be held responsible for packages that are sent to the wrong address or orders that are returned due to customer error. Orders that have been returned to sender by the courier are subject to a reshipment and processing fee if the customer wants their order reshipped and a 10% restocking fee if they would like a refund instead. Return to sender reasons include but are not limited to insufficient/ incomplete address including lack of apartment/unit number, vacant, unclaimed, notice left/no secure location available, order not picked up and/or failed delivery attempt. We will notify customers once we receive the package. 

Unfortunately, we are unable to ship to PO Boxes at this time.

If the tracking information for your package states that it is delivered and you have not received it, please check our Lost, Stolen and Missing Policy for more information.

Free shipping is available for orders over $59 USD to most countries. Exceptions may apply, and any additional charges will be shown at checkout. 

ORDER CANCELLATION 

We ship orders within 3-5 business days but more often than not, we ship the following business day. Due to the high volume of orders we receive, requests for cancellations or order changes may not be guaranteed. If you would like to request to cancel or modify your order, you may do so by sending us an email at hello@melaninfleecetights.com.

We reserve the right to cancel orders if an ordered variant becomes unavailable due to unforeseen circumstances, or if the shipping address provided is incorrect or incomplete and cannot be verified. In the event of variant unavailability, we will contact you to offer a substitute or issue a full refund.