SHIPPING AND RETURNS
SHIPPING POLICY
We process orders within 3-5 business days but more often than not, we ship the following business day. Delivery takes anywhere between 5-12 business days and a shipping notification email with tracking will be sent. Please make sure to check your spam folder. We are a US based company and Black-owned business; however, to meet the increasing demand for our products we have partnered with an international fulfillment center to ship directly to our customers worldwide. As a small business it's currently the most efficient and cost-effective method to fulfill all our orders. Delivery times are estimates and do not include unanticipated delays (customs and/or postal issues and the holiday season). Please add 1-3 business days to our shipping estimates for rural addresses. If you have any questions regarding the status of your delivery, you may check the status on here or do not hesitate to send us an email at hello@melaninfleecetights.com. Our customer support is always here to help!
It is the responsibility of the customer to ensure that the address and other shipping information is entered correctly. Melanin Fleece Tights will not be held responsible for packages that are sent to the wrong address or orders that are returned due to customer error. Orders that have been returned to sender by the courier are subject to a reshipment and processing fee if the customer wants their order reshipped and a 10% restocking fee if they would like a refund instead. Return to sender reasons include but are not limited to insufficient/ incomplete address including lack of apartment/unit number, vacant, unclaimed, notice left/no secure location available, order not picked up and/or failed delivery attempt. We will notify customers once we receive the package.
Unfortunately, we are unable to ship to PO Boxes at this time.
If the tracking information for your package states that it is delivered and you have not received it, please check our Lost, Stolen and Missing Policy for more information.
Free shipping is available for orders over $59 USD to most countries. Exceptions may apply, and any additional charges will be shown at checkout.
ORDER CANCELLATION
We ship orders within 3-5 business days but more often than not, we ship the following business day. If you would like to request to cancel your order, you may do so by sending us an email at hello@melaninfleecetights.com however, due to the high volume of orders we receive, we are unable to guarantee that any cancellation request will be processed in time.
RETURN POLICY
We are committed to delivering products of the highest quality, but we understand that there may be instances where customers need to initiate returns. We appreciate your understanding that we are unable to accept exchanges. We accept returns for unopened and unused items within 14 days of delivery (according to tracking records). Returns are only accepted for store credit and customers are responsible for the return label and sending us the tracking number. Returns must be sent within 7 days of approval. There is a 10% restocking fee for all returns to help us with receiving and processing returns. For the safety and well-being of all customers in mind, we do not restock any of our returns due to hygienic purposes. Store credit is active for 30 days from when the return is received and approved. To initiate a return, send us an email at hello@melaninfleecetights.com. We reserve the right to refuse returns that show signs of wear.
For International Returns, the customer agrees to pay for any charges that arise when returning products. This includes duties, customs charges and shipping fees.
Please check the sticker label on your packaging to see if it matches your order details. If there is a discrepancy, send us an email within 72 hours of receipt.
Kindly refrain from ordering multiple sizes and shades with the intention of returning the ones that do not fit or match. If you require assistance in selecting the right size or shade, feel free to reach out to us at hello@melaninfleecetights.com, and we'll be happy to help! Let's each do our part to reduce waste and help our environment.
On sale, clearance sale or gift card items are not eligible for a return.
STORE CREDIT
We will notify you once we have received and inspected your return, and let you know if the store credit was approved or not. If approved, your store credit will incur a 10% processing fee and you will automatically be given a credit to your customer profile within 5 business days. An email will be sent once a credit is processed. Shipping and Shipping Protection fees are non-refundable. Store credit should be used within 30 days.
DAMAGED
Please inspect your order upon delivery and contact us within 72 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
LOST, STOLEN AND DAMAGED IN TRANSIT
If your package is lost, stolen or damaged in transit and you have purchased our Shipping Protection, send us an email at hello@melaninfleecetights.com.
For packages marked as delivered yet not received and where there is no evidence of theft, claims must be filed after 5 business days from the delivery date but no longer than 10 business days. This ensures it was not misdelivered or pre-marked delivered by the courier.
If your package has not been delivered and 20 business days have passed from the date it was shipped, send us an email.
If your package arrived damaged, send us an email within 72 hours.
If you did not purchase our Shipping Protection, Melanin Fleece Tights is not responsible for lost or stolen items. For missing packages, please file a claim with the shipping courier.
*Replacement and discount codes should be used within 30 days and are not eligible for a refund.